Returns and Exchanges
Return & Exchange Policies:
Internet Customer Service: If you have questions about sizing, shipping, orders or more, please email us anytime at email@example.com. If you are inquiring about a specific order, be sure to include your order number in the email. Please allow us 3 business days to respond. Emails are checked daily, excluding holidays. Your questions are important to us and we will get back with you as soon as possible.
Phone Customer Service: We can be reached via phone at (980) 243-4893). Representatives are available to answer your questions via phone from 8am-6:00pm EST, Monday-Friday, excluding holidays. You will have the option to leave a message if no one is available to take your call. If inquiring about a specific order, be sure to include your order number. We will always attempt to respond to phone messages on the same day, however; phone representatives are only operational during the days and times mentioned above. If you leave a message, your call may not be returned until the following day during those same hours. Phone messages received on Fridays, may not be returned until the following Wednesday. Remember, you can always reach us by email.
Return/Exchange Policy: Your satisfaction with the items you receive is important to us. We thoroughly inspect our garments before packing them for shipment to ensure quality and accuracy. Please review our Return/Exchange Policy carefully. If you have questions, please send us an email and we will gladly address your concerns. Kindly allow 3 business days for a response. Our goal is to get back with you as quickly as possible.
- IMPORTANT: Prior to sending your item for return or exchange, please notify us within 3 days of receiving your order that you would like to return or exchange an item. You must send an email to firstname.lastname@example.org to request a Reference Number. Your email must include whether or not you desire a return or exchange. If you desire an exchange, please indicate the size you would like. Items can only be exchanged for the EXACT same item, in a different size. You will be notified if the item is available in the requested size. If not, your request will be processed as a return. Your item must be returned to us within 5 business days of you receiving your Reference Number.
- We are happy to accept returns/exchanges for garments that are in original condition, unworn with tags and labels attached. Please be aware if an item is returned that has odors or stains such as cigarette smoke, deodorant, perfume, makeup, etc., or if it has snags, tears or is misshaped due to stretching or wear, it will NOT be accepted and will be sent back.**Please open your package carefully. We will not accept an item that was damaged during opening of the package.**
- Notification of your intent to return or exchange an item must be sent to us no later than 3 days after you receive it. This includes weekends. For example, if your item arrives on Thursday, you have until the following Sunday to email us at email@example.com for a reference number. Requests received later than 3 days will no longer qualify for a return or exchange.
- Your item must be returned to us within 5 business days of you receiving your reference number. Returns/Exchanges received after this timeframe will not be accepted.
- Items marked FINAL SALE are not eligible for returns or exchanges.
Urban Glam Curves reserves the right to refuse an item for return or exchange that does not meet the criteria referenced above.
- Generally returns and exchanges take 3-5 business days to process after the item is received.
- We offer ONE free exchange for every item.
- We DO NOT cover shipping costs for returns and exchanges. We recommend returning items using the Flat Rate Box option from the USPS.
- We DO NOT offer refunds. An online STORE CREDIT ONLY will be issued once your return is processed and accepted. You will be notified via email once your return has been received and you will be informed of the status. Information regarding your return and Store Credit will be issued to the email address provided during ordering. Store Credits never expire. If you lose or misplace your store credit, it will not be replaced.
- Rather than requesting an exchange, we recommend returning your item to us and using Store Credit to place a new order. Exchanges can only be made for exact items needing a different size. For example, if you changed your mind about the color you ordered and want the item in a different color, the request for an exchange would be denied but you could return the item and use store credit to re-order it in the color you desire. If you would like to exchange an item for a different size, remember before you send your item to us, you must contact us via email within 3 days of receipt to request a Reference Number and information regarding item availability. Items often sell out before we receive a request for an exchange. We cannot guarantee that the item will be in stock. You will be notified via email once your exchange has been received and informed of the status. Once your replacement item ships, you will receive tracking information through email. **We do our best to give detailed information regarding the fit of a garment on our website. Please read all descriptions to help you determine the appropriate size, and use the sizing chart as a guide.**
- Returns and Exchanges should be mailed to the address below:
9805 Statesville Road Suite 6390
Charlotte, NC 28269
Currently for your safety and ours, due to COVID-19 we are not accepting returns or exchanges until further notice.